(Left-Right) Inauguration Procession / opening of the PermataBank Branch Model by Abdy Salimin as PermataBank’s Director of Technology and Operations, Suparno Djasmin as Director of Astra Financial In-charge, Ridha DM Wirakusumah as PermataBank’s Managing Director, Prijono Sugiarto as Director of Astra International, Mr. Djony Bunarto Tjondro as President Director of Astra International, and Mrs. Djumariah Tenteram as PermataBank’s Director of Retail Banking.
Jakarta, September 20th 2019
In the digital age, there are still many reasons customers come to the branch. The PermataBank Branch Model is designed to provide the best experience for customers both offline (with the help of staff) and online (self-service). This provides consistency both in terms of product and service offerings, look-and-feel (design), design, and technology that together provide a satisfying and integrated experience for customers.
PermataBank reconfigures, redesigns and re-imagines the branch concept that is appropriate and adequate so that it can adapt to changes in customer behavior and lifestyle. The PermataBank Branch Model concept is built in a contemporary style with a comfortable area for customers. From color choices to bold and stunning images, optimal room layout, this Branch Model creates an immersive environment in accordance with aspirations to become a simple, fast & reliable bank.
The PermataBank Branch Model is designed in such a way as to serve customers with a paperless concept and all activities can be carried out digitally, so that the Bank’s staff focuses on helping customers in complex consultations and transactions. So that customers feel more comfortable to interact directly with Bank staff.